Clear SleepPrivate Sleep Assessment
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Privacy Policy

Last updated: 15 May 2026

This Privacy Policy explains how Clear Sleep ("we", "us", "our") collects, uses, shares and protects personal information about you when you use our website or our private home sleep apnoea assessment service.

We take your privacy seriously, particularly because some of the information we process is health data, which is considered a special category of personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Clear Sleep is a private home sleep apnoea assessment service operating in the United Kingdom. For the purposes of UK data protection law, we are the data controller responsible for your personal data.

Contact: hello@clearsleephealth.co.uk
Website: https://clearsleephealth.co.uk

2. What personal data we collect

Depending on how you use the service, we may collect:

  • Identity data: name, date of birth, gender
  • Contact data: email address, telephone number, delivery address
  • Health data (special category): sleep symptoms, medical history relevant to the assessment, results of your home sleep test, clinician notes, and any related correspondence
  • Transaction data: payment details (processed by our payment provider, not stored on our servers), purchase history
  • Technical data: IP address, browser type and version, device information, and pages visited on our site
  • Marketing and communications data: your preferences for receiving marketing from us

3. How we use your data and our legal basis

We process your personal data only where we have a lawful basis to do so under UK GDPR. Our lawful bases include:

  • Contract: to deliver the service you have purchased (screening, home sleep testing, specialist review, results call)
  • Legal obligation: to comply with our legal, regulatory and clinical record keeping duties
  • Legitimate interests: to run our business, prevent fraud, improve our service, and communicate with you about your assessment
  • Explicit consent (for health data): we process special category health data only with your explicit consent, given at the point of signing up for an assessment
  • Consent (for marketing): we will only send you marketing communications if you have given your consent, which you may withdraw at any time

4. Who we share your data with

We may share your personal data with:

  • Qualified clinicians and sleep specialists who review your test data and prepare your report
  • Our home sleep test device provider for the purpose of delivering and processing the overnight test
  • Payment processors (for example, Stripe) to handle payments securely
  • Hosting and infrastructure providers (for example, Vercel) that store the website and associated data
  • Email and communication providers that we use to contact you about your assessment
  • Your GP or NHS specialist, only if you ask us to share your report with them
  • Law enforcement or regulators, where we are legally required to do so

We do not sell your personal data to third parties. All our processors are required to handle your data in line with UK GDPR and only for the purposes we instruct.

5. International transfers

Where any of our service providers are based outside the United Kingdom, we ensure adequate safeguards are in place, including Standard Contractual Clauses, the UK International Data Transfer Agreement, or transfers to countries the UK government has deemed adequate.

6. How long we keep your data

We retain your personal data only for as long as necessary for the purposes set out in this policy:

  • Clinical and medical records: retained in line with UK medical record retention guidance, typically a minimum of 8 years from the date of your assessment
  • Transaction records: retained for at least 6 years to meet our legal obligations under tax and accounting law
  • Marketing data: retained until you withdraw consent or ask us to delete it
  • Website technical data: retained for a maximum of 26 months

7. Your rights

Under UK GDPR you have the right to:

  • Request access to a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data (subject to our legal record keeping duties)
  • Ask us to restrict or object to certain processing
  • Request data portability where applicable
  • Withdraw consent at any time, where consent is the legal basis
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please email hello@clearsleephealth.co.uk. We will respond within one month.

8. Cookies

Our website uses a small number of essential and analytics cookies. By continuing to use the site you consent to our use of cookies in line with this policy. You can disable cookies in your browser settings, though some parts of the site may not function correctly without them.

9. Security

We use appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS), encryption at rest where supported by our providers, strict access controls, and routine review of our processors' security practices. No system is completely secure, but we work to reduce risk as far as is reasonably possible.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at this URL, with the date last updated shown at the top of the page.

11. How to contact us or complain

If you have any questions about this policy or how we handle your data, please email hello@clearsleephealth.co.uk.

You also have the right to lodge a complaint with the UK regulator:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk